SERVICE MEASUREMENT

Measuring the quality of any given service is critical in establishing a service oriented infrastructure (SOI).

Whether you intend to out-source your services or to provide them yourself, it is essential you have the ability to monitor key metrics and anticipate problems before they manifest themselves in degraded service levels. That way you can always be sure that you are either getting good value or can demonstrate you are delivering good value.

But finding tools to help with this can be challenging. Here we have listed a couple of our favourites, both of which we have the ability to customise to your needs. Most of these tools we can provide on a trial basis immediately, and some of which as a hosted ASP service or software license.

Aptare Storage Console

Itheon Whitepaper