Consulting Partners
We view our customer engagements in the way you view your job – an ever evolving series of projects. As such each customer is assigned a Consulting Partner who is responsible for bringing bright ideas to the table and to remain a consistent link throughout our relationship. We don’t employ the traditional sales person - Consulting Partners are there to add value, to know more about our specialist areas than you, to provoke a fresh outlook and inspire change for the better.
Business Case
All of our engagements start with a business case. Whether this is a formal one, or one we do on a sheet of paper together, it’s important to establish up front WHY something is needed to be done and what the expected returns are. Without at least a rough outline of this there is little chance of a significant change programme being approved.
Strategic Change
“Significant change programme? All I want is a new backup solution!” Herein lays another dimension to our approach. Of course we can isolate and deliver a great backup solution for example but by understanding the context within which this demand has arisen we are better able to understand the demands likely to be asked of this system. Other related infrastructure projects can then be sequenced into milestones that form a long-term strategy. Context will provide a more powerful vision for the business to consider and in turn projects will be more readily approved.
Process
We have a process called Competitive Edge within which are a series of phases and gates that help define, scope, develop, and justify the project. Following project approval this process continues through, planning, build, migration, and support.
Combine this with our Vision and Philosophy and you end up with a project delivered on time, to budget, with real measurable returns in line with business need.
